DUTIES AND RESPONSIBILITIES:

Greeting/Attending to Applicants/Visitors	Greeting and attending to applicants and visitors in a professional manner.
Visitor Register	Ensuring that all visitors sign the visitors register.
Assistance	Ensuring that all visitors are assisted by relevant personnel within ECSA.
Inquiries	Managing general and service inquiries.
Website Updates	Constantly keeping up to date with changes on the ECSA website.
Customer Service	Maintaining a high level of general customer service.
Walk-in Applications	Receiving and acknowledging walk-in applications.
CRM	Maintaining and updating CRM daily.

KNOWLEDGE AND SKILLS REQUIRED:

Matric
Reception, Customer Service and/or Administration Certificate (NQF level 5) or equivalent
1 year working experience as a receptionist
Knowledge of Call Centre operations
Basic knowledge of quality management systems would be advantageous